General Terms & Conditions

Introduction

These General Terms and Conditions (the “Terms”) govern the access, use, features, services and content of the HARVN application(s) (“HARVN App(s)”).

The HARVN App(s) is owned and operated by HARVN Labs SA (the “Company”), a company limited by shares, incorporated in Switzerland with registered seat at 2, rue Charles Bonnet, 1206 Geneva, registered under the IDE number: CHF-394.409.622.

By accessing the HARVN App(s) Users will be required to confirm the following: “I have read, understood and agree to the General Terms and Conditions”, Users fully agree to be bound to these Terms and will fully comply herewith and agree to be a party to this binding contract. The use of and access to the HARVN App(s) will at all times be governed by the provisions of these Terms and by using and/or accessing the HARVN App(s) the User accepts fully all these Terms and agrees to be bound by and comply fully therewith. If the User does not wish to be bound by and comply with these Terms in full, he should not access and use the HARVN App(s).

By using or accessing the HARVN App(s) in any manner, the User affirms, represents and warrants (a) that he has read, understood and agreed to be bound by all of the terms and conditions set forth in these Terms (including any additional terms, policies and agreements specified and/or referenced below or otherwise incorporated into these Terms as well as any subsequent modifications of these Terms), and (b) that his access and use of the HARVN App(s) is permitted by, and shall not violate, any applicable laws, including those in the User’s jurisdiction.

If the User does not agree with these Terms, the User is prohibited from visiting, accessing or using the HARVN App(s).

Users of the HARVN App(s) are specifically referred to below as “User(s)”.

The Company and Users are individually referred to as a “Party” and collectively as the “Parties”.

In the event of a discrepancy between general information provided on the HARVN App(s) and the Terms, the Terms prevail.

The Company hereby grants the User a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license, subject to these Terms, to install and use the relevant HARVN App(s).

Purpose and limitation of the HARVN App(s)

Purpose

The HARVN App(s) are life and professional coaching assistants powered by artificial intelligence, including integration with Microsoft Azure OpenAI. The HARVN App(s) provide coaching, guidance, and self-improvement prompts exclusively upon User request. These tools are designed to support personal development and goal setting.

Limitation
The HARVN App(s) are not a substitute for professional mental health, medical, legal or financial advice. If you are experiencing emotional distress, mental health challenges, or a crisis, we strongly encourage you to seek help from a qualified professional such as a licensed therapist, psychologist, or medical provider. In case of an emergency, please contact local emergency services or a crisis hotline immediately.

Access and use

Access
In order to access the services provided by the Company, Users must register on the HARVN App(s) by creating a user profile (the “User Profile”) and undertaking the validation process undertaken by the Company. Each User must create and use their User Profile. Account sharing or use on behalf of others is not permitted.

The Company may determine, in its sole discretion, that it is necessary to obtain certain information about Users in order to comply with applicable law or regulation in connection with the use of the HARVN App(s). Users agree to provide such information promptly upon request and acknowledge that the Company may refuse to provide access to the HARVN App(s) until such requested information is provided. Should a User not be validated, they shall be blocked from accessing the HARVN App(s).

If the User has chosen to subscribe to a paid version of the HARVN App(s). Failure to complete payment or renew your subscription will result in immediate suspension of access to those paid features, without prior notice. The Company may disable your account until payment is received and the subscription is reactivated.

Restrictions
Users must be at least 16 years old and have the mental capacity to use the HARVN App(s); otherwise, the consent of a parent or legal guardian’s is required. By accessing or using the HARVN App(s), Users confirm that they meet these requirements.

Parents or legal guardians who believe that their child has an account are encouraged to contact us immediately at contact@harvnlabs.com.

If we become aware that a User is under this age, we reserve the right to delete his/her account immediately.

Proper use

Users must use the HARVN App(s) properly and in no event for the purpose of:

engaging in illegal, harmful, or abusive behaviour,
harassing others,
submitting sensitive (for example, data related to health) personal data on other persons,
infringing any applicable legal provisions or in violation with these Terms, additional applicable conditions and policies, or
attempting to reverse engineer or misuse the HARVN App(s).

Users who do not respect proper conduct while using the HARVN App(s) and its features may at any time be temporarily or definitively excluded from accessing the HARVN App(s) at the Company’s sole discretion and without indication of any grounds.

Information and security

The Company reserves the right, at any time and without prior notice, to modify any information provided to Users when updating or correcting errors and inaccuracies on the HARVN App(s).

Users are solely responsible for maintaining the confidentiality and security of their username and password. Any activity conducted through the HARVN App(s) using valid login credentials will be deemed to have been performed by the respective User.

The Company bears no responsibility for any loss, damage, or unauthorized access arising from the User’s failure to safeguard their credentials as per article 8 of these Terms. Users accept full liability for any consequences resulting from the misuse, theft, or compromise of their login information, regardless of whether such misuse was known or suspected.

Billing and payment

A monthly or a yearly subscription fee is charged for access to the HARVN App(s). Payments are processed via secure third-party providers. We do not retain full credit card details on our servers.

The billing cycle begins on the date of the initial subscription and recurs on the same calendar day each month or year, depending on the selected billing frequency (monthly or annual). If the original billing date does not occur in a subsequent month (for monthly subscriptions), the charge will be processed on the last available day of that month. A free trial period of 30 days will be available, but is not mandatory. During the free trial period, usage of the HARVN App(s) will be limited. Invoices are issued and delivered by the third-party providers.

In the event of a failed payment access to our services will be suspended. Users remain liable for all outstanding charges incurred prior to cancellation or suspension.

Subscriptions may be cancelled at any time through the account settings interface. Cancellation becomes effective at the end of the current billing cycle.

We reserve the right to adjust subscription fees. In such cases, users will be informed at least 30 days in advance by email and/or in-app notification. Continued use of the service after the new rate becomes effective constitutes acceptance of the revised fee.

All charges are denominated in Swiss Francs (CHF) collected in Swiss Francs (CHF), Euros (EUR), US dollars (USD) or any other currencies depending on the User’s place of residence or location, whichever applicable. VAT is included unless explicitly stated otherwise. The applicable VAT rate is determined based on the subscriber’s place of residence or location, whichever is applicable, and is managed by our external payment providers or by HARVN Labs SA, who remit VAT directly to the relevant tax authorities. Users are responsible for any additional taxes, levies, or duties applicable in their relevant jurisdiction.

Viruses, hacking and other offences

Users must not misuse the HARVN App(s) by knowingly introducing or sending viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. Users must not attempt to gain unauthorised access to the HARVN App(s) (which includes the server, cloud or any related data based). Users must not attack the HARVN App(s) or concerned blockchain by any means, in particular via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this clause, Users may be acting contrary to Swiss law. The Company will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing the User’s identity to them. In the event of such a breach, Users’ right to use the HARVN App(s) will cease immediately. To the maximum extent permissible by law, the Company will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Users’ telephone, tablet or computer equipment, programs, data or other proprietary material due to their use of the HARVN App(s).

Intellectual property.

Intellectual property

Access to the HARVN App(s) and the information contained therein, does not in any way convey or transfer any right in or to the intellectual property rights of the Company or any other person in respect of data or information displayed or accessible from the HARVN App(s) (the “Material”) or in any of the trade marks, copyright, designs, patents, source code, browsing structure, software, domain names, know-how, confidential information, trade secrets or any other intellectual property rights which may vest in the Company or in the author, compiler, creator or licensor of the Material.

The Company expressly reserves all rights in and to the Company name and logo, the domain names harvnlabs.com, harvn.app, harvn.com, harvn.ai, related sub domains and all other of the Company’s names, marks, taglines, or those relating to the HARVN App(s).

Users acknowledge and agree that the Company owns and shall continue to own, exclusively, all legal property, right, title and interest in and to the HARVN App(s) and its content (including, but not limited to, software, designs, graphics, texts, information, pictures, video, sound, music, and other files, their selection and arrangement, trademarks, tradenames, service marks, branding features, business names, logos, slogans), including all intellectual property rights therein.

Users are not required to provide the Company with any feedback or suggestions regarding the HARVN App(s). However, should a User provide the Company with comments or suggestions for the modification, correction, improvement or enhancement of thereof, then, such feedback shall be deemed non-confidential and the Company shall be entitled to use, reproduce, and incorporate it into the HARVN App(s) or other products or services without restriction, attribution, or compensation to the User.

Representations and warranties

By accessing the HARVN App(s), the User represent and warrant that:

they are at least 16 years old and have the mental capacity to use the HARVN App(s); if not, the consent of a parent or legal guardian’s is required;
they have read and understood these Terms;
they will use the HARVN App(s) in accordance with these Terms and all applicable laws and regulations;
they understand that the HARVN App(s) provide general guidance based on artificial intelligence, and does not constitute professional advice (medical, psychological, legal, financial, or otherwise); and
they acknowledge that any actions or decisions taken based on the HARVN App(s) content are made at their own risk and discretion.

We make no warranties regarding the accuracy, reliability, or availability of the HARVN App(s) or any content generated by the AI system. All information provided on the HARVN App(s) is provided “as is” without any warranty, whether express or implied and may occasionally be inaccurate, incomplete, or inappropriate. To the fullest extent permitted by law, all warranties—express or implied—are disclaimed.

Liability, indemnity and disclaimer

Limitation of liability

To the fullest extent permitted by Swiss law, the Company shall not be liable for any loss, damage, or claims arising from:

the loss, misuse, or unauthorized access to usernames or passwords;

any unavailability, interruption, or suspension of the HARVN App(s), services, software, features, or facilities;

the suspension or termination of a User’s access to the HARVN App(s) or related services;
the unavailability or failure of any feature or function;
reliance on any AI-generated content.

Except in cases of gross negligence or wilful misconduct, the Company shall not be liable for any direct, indirect, special, incidental, or consequential damages, whether arising in contract, tort, or otherwise.

Use of artificial intelligence

The HARVN App(s) uses artificial intelligence technology, including integration with Microsoft Azure OpenAI, to generate content.

For further information please refer to the Microsoft Enterprise AI Services Code of Conduct.

HARVN Labs SA reserves the right to modify, replace, or supplement the AI technologies used in its services at any time, including by integrating other large language models (LLMs), whether provided by other third parties or developed in-house.

Such content is provided “as is”, without review, verification, or human oversight.

The User acknowledges and agrees that:

AI-generated responses may be inaccurate, incomplete, or offensive;

The User is solely responsible for any decisions made or actions taken based on AI output;

The Company does not guarantee the accuracy, reliability, or suitability of AI-generated content for any specific purpose;
AI content must not be relied upon as a substitute for professional advice, particularly in the fields of mental health, medicine, law, or finance.

Indemnity

Users agree to unconditionally and irrevocably indemnify and hold the Company harmless against any and all losses, damages, claims, liabilities, or expenses (including legal fees) arising from third-party claims due to:

misuse or unauthorized use of the HARVN App(s), services, software, or features;
infringement of any third-party intellectual property rights;
violation of these Terms;
any wrongful act or omission by the User in connection with their access to or use of the App(s).

Disclaimer of warranties

Except where explicitly provided in these Terms or required by law, the Company makes no representations or warranties, express or implied, regarding the availability, accuracy, reliability, security, or quality of the HARVN App(s), software, services, or features.

The App(s) may contain errors, bugs, or harmful components; the Company does not guarantee that such issues will be corrected.

Users are responsible for taking appropriate precautions, including implementing their own safeguards and using antivirus protection.

Risk use disclaimer and waiver of liability

(a) Mental health, suicide, and self-harm

The HARVN App(s) are not designed to detect, diagnose, prevent, or treat any mental health condition. They must not be used as a substitute for therapy, crisis intervention, or psychiatric care.

The Company expressly disclaims any liability for outcomes resulting from Users experiencing suicidal thoughts, self-harm, or other mental health crises.

Users who are in distress, contemplating self-harm, or at risk of harming themselves or others are urged to immediately contact local emergency services, a suicide prevention hotline, or a qualified mental health provider.

No part of the App(s) constitutes a therapeutic or crisis management service, and the Company does not monitor, track, or intervene in such situations.

(b) Malicious use and harm to others

Users must not use the HARVN App(s) to plan, encourage, or support illegal, violent, abusive, or harmful acts toward others.

The Company shall not be liable for any damage, injury, loss, or criminal consequence arising from the misuse of AI-generated content for malicious, deceptive, or harmful purposes.

The User assumes full responsibility for any consequence of actions taken based on AI-generated output, including any unlawful or unethical acts.

The HARVN App(s) provide general lifestyle and professional coaching as well as self-development suggestions that may not be applicable to all users or situations.

No guarantee is made regarding the effectiveness, appropriateness, or outcome of any recommendations.

Users are solely responsible for interpreting and applying the content and are advised to seek personal advice from licensed professionals before making important decisions.

(d) Vulnerable or high-risk users

The HARVN App(s) are not intended for use by:

The Company disclaims all responsibility for risks arising from use by vulnerable individuals or those acting outside the intended scope of the HARVN App(s).

Individuals with severe psychological, emotional, or cognitive disorders;
Individuals in treatment for addiction, trauma, or diagnosed mental illness;
Minors without the supervision of a legal guardian.

(e) Decision-making, safety, and risk-based actions

The Company shall not be liable for any personal, financial, professional, legal, or health-related decision made based on suggestions or responses from the HARVN App(s).

This includes, but is not limited to, decisions relating to relationships, employment, legal strategy, personal health routines, or financial planning.

Users are expected to exercise independent judgment and consult relevant professionals as needed.

(f) User acknowledgment

By using the HARVN App(s), the User acknowledges and accepts the above risks and agrees not to hold the Company liable for any direct or indirect outcomes, damages, or losses, regardless of the nature of the claim or its basis.

In addition to the above-mentioned risks, there are other risks associated with your use of the HARVN App(s), including those that cannot be anticipated. Such risks may further materialize as unanticipated variations or combinations of the above-mentioned risks.

Processing of personal data

By using the HARVN App(s), the User agrees that the Company may collect, process, and use certain personal data as described in the Company’s privacy policies harvnlabs.com/privacy-policy. Some data may be processed by third-party service providers, including but not limited to Microsoft Azure OpenAI (for AI-generated content) and our secured third-party partner(s) for payments.

Users agree not to upload or otherwise make available to the Company any Sensitive Personal data concerning third-parties in connection with their use of the HARVN App(s). “Sensitive Personal Information” means data including but not limited to information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, genetic data, biometric data that could uniquely identify natural persons, data concerning health or data concerning a natural person's sex life or sexual orientation.

The Company may also, notwithstanding any other provision of these Terms, use aggregated or de-identified User data for research and marketing purposes and to provide, develop and improve the HARVN App(s) and other Company’s services.

Please refer to the Company’s Privacy Policy and Cookie Policy for information on the collecting and processing of personal data collected through the HARVN App(s).

Miscellaneous

Entire Agreement. These Terms and the materials incorporated herein by reference, constitute the entire agreement between the Parties and supersede all prior, concurrent or subsequent agreements and understandings, both written and oral, between the Parties with respect to the subject matter hereof, including, without limitation, any public or other statements or presentations made by the Company or its affiliate.

Severability. If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, inoperative or unenforceable for any reason, the provision shall be separable from the remaining terms, which shall continue to be valid and enforceable.

Amendment. The Company may modify these Terms at any time by, at its sole discretion, for any reason posting a revised version on the HARVN App(s) without advance notice to the Users. The modified provisions will become immediately effective upon posting or the date indicated in the posting. It is the User’s responsibility to check the HARVN App(s) regularly for amendments. The continued use of the HARVN App(s) after any amendment becomes effective constitutes the User’s acceptance of the amendment.

Governing law and jurisdiction

The provisions of these Terms shall be governed and construed in accordance with the laws of Switzerland.

The courts of Geneva, Switzerland shall have exclusive jurisdiction over any claim arising from or related to the HARVN App(s).

Last update: 30.07.2025.

In the event of any discrepancy or inconsistency between different language versions of these General Terms and Conditions, the English version shall prevail and shall be deemed the authoritative version.